If you think that amazon's price is high because of good customer service, you are wrong. Compared to other e-tailers, Amazon.com's customer service is slightly below average. In fact, people in US only shops at Amazon.com because of STL and coupons as well as pre-order discounts, not because of good customer service. People in U.S. believes that Amazon.com over charges its products and provides terrible customer service.

我想這應該是我們(在台灣的消費者)這邊資訊不足才有Amazon.com服務較好的錯覺,因為我們只能從有郵寄到台灣的網站去比較,如A&B Sound,TowerRecord等...,無法像老爹您在美國,可以將為數眾多的網站加以比較,也許Amazon.com真如老爹所說的,其客服真的粉糟,但是我想在台灣的消費者大概都會認為Amazon.com的客服大概可算數一數二的了.

Do you know that in U.S., Amazon,com does not refund the return shipping charges? Therefore why Amazon.com refund the return shipping charge to Customers in Taiwan is a mystery.

這點小弟倒是不知,原來Amazon.com還有差別待遇阿,那Amazon.com refund the shipping charges是指對台灣客戶嗎?還是海外的客戶都享有呢?不過老爹別忘了,美國本土有免運費的措施喔,這個可羨煞了在台灣的敗家子們呢!

Perhaps Amazon's high shipping includes postal insurance. Therefore, they are able to take losses like that.

嗯,我想應該是包含了保險了,因為我上次寄瑕疵品給Amazon.com,採用郵局國際包裹,在郵寄費用內就含有保險!

I have talked to DVDSOON regarding this matter. A representative told me that they no longer ship to Taiwan or HK because the probability of merchandise damaged or lost during freight is incredibily high, compared to other countries. He contributed this to the population density. However, I think otherwise. Japan and Singapore are both very populated, but why does DVDSoon still ship to these countries?

我想這除了台灣或香港的郵政品質不佳之外,最大的因素應該是人!確實有滿多人在收到包裹後跟購買的網站謊稱包裹寄丟的情形(不過也可能是寄到了卻被貪心的鄰居給拿了),我想這跟中國人貪婪的性格有關吧,在我個人認為有少數的香港人跟台灣人,貪心而沒法紀觀念,不像日本人或新加坡人誠實而守法,也因為這點老鼠屎賠上了台灣的名譽,讓更多的人少了更多的消費管道,真是令人痛心!