刪掉了 一些無關的內容,紅色是我寫的,信件時間順序由下而上...
希望對大家日後有所幫助.....
====================================================
Thank you for writing back to Amazon.com with your concern. I would
first like to apologize for the difficulties you have encountered
while attempting to use our Share the Love program.

It appears that a technical issue is preventing you from claiming
your discount. I have contacted our technical staff and made them
aware of the situation. They expect to have it corrected very soon.

In the meantime, Please accept our apologies for this billing error.
Although it certainly cannot make up for the inconvenience this has
caused, we would like to give you a $10.00 promotional certificate,
for use toward your next Amazon.com order. When you redeem your
promotional certificate, please be sure to use the shopping cart
rather than ordering via 1-Click.

You will find all of the details below. Simply print this
certificate or save the message on your hard drive for future
reference.

Please let us know if you have any further questions, and thank you
again for shopping at Amazon.com.


Best regards,

Nadine TL
http://www.amazon.com
==============================
We would appreciate your feedback on our customer service. Follow the
link below if you would like to let us know how we are doing - your
input is invaluable!
http: XXXXXXXXXX

Here's your promotional certificate:

Amount: $10.00
Claim code (YOU'LL NEED THIS WHEN ORDERING!): XXXXXXXXX
Expiration date: 01-SEP-02


Date: Wed Jun 12 18:10:45 PDT 2002
Subject: Re: Your Amazon.com Inquiry
To:
From:

Dear Alex,

As you know very well, when you put the share the love item into the
shopping basket, the item disappears from the list. So, how could you
expect me to remember who sent these discounts to me? Especially
when you have a lot of AMAZON Friends. Under these circumstances, I'm afraid that I am unable to provide you the information of who sent me the discounts. Please advise.

I reallize that this technical problem is beyong your control. However you might be aware of this technical problem has existed for sometimes already. I strongly suggest your colleagues to fix the bug ASAP. Otherwise, customers might think of shopping somewhere else. I still have 2 pre-orders in my account. Should I cancel them? Please advise.

Regards,


Pai XXXX


>----- Original Message -----
>From: <[email protected]>
>To: <[email protected]>
>Sent: Thursday, June 13, 2002 1:00 AM
>Subject: Your Amazon.com Inquiry
>
>
>> Thank you for writing to Amazon.com.
>>
>> I would first like to apologize for the difficulties you have
>> encountered while attempting to use our Share the Love program.
>>
>> It appears that a technical issue prevented your Share the Love
>> discount from being applied to your order. I have contacted our
>> technical staff and made them aware of the situation. They expect
>> to have it corrected very soon.
>>
>> In order for us to locate your discount, we will need for you to
>> reply to this message with the e-mail address of the person who
>> sent you the Share the Love discount offer and the item this
>> discount was for. With this information, we will be able to
>> determine if your order qualified for a Share the Love discount.
>> If so, your account will be credited as quickly as possible.
>>
>> We hope to hear back from you soon. Thank you for shopping at
>> Amazon.com.
>>
>>
>> Best regards,
>>
>> Alex H.
>> http://www.amazon.com
>> ==============================
>>

Date: Tue Jun 11 22:03:58 PDT 2002
Subject: Gift Certificates & Promotional Offers
To:
From:
---------------
06/11/02 22:19:58
NAME: PAI HENG YAO
ORDER NUMBER: 102-1769148-0344117
COMMENTS:

Dear Sir,

Originally I placed this order by 10% discount from Share the love
program. However, when this order is shipped, the 10% discount is
gone from the invoice and my credit card bill as well. Please advise!

Regards,

Pai XXXX