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Basic Member
加入日期: Jan 2001 您的住址: TAIPEI
文章: 23
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EXPRESS的來信...
請教各位前輩：
小弟於1月27日購買DVD，於4月初去信抱怨未收到包裹而其反應會重寄一次，但經過一個月了，前幾天再次反映後得到的回信如下： Dear Express.com Customer, Our system upgrade is nearing completion. We are now in the process of bringing reship orders over to our new system. Beginning Monday, May 7, we will once again be able to reship orders and/or credit accounts. Please note your credit card will be refunded for any items on your order that are not currently available for shipping. If you have not received a refund or your reship in May (or June, for international orders), please contact us again. We will be able to assist you further at that time. We'd like to thank you very much for your patience during the transition, and we regret any inconvenience the delay may have caused. Thank you! 請問，來信內容是說會退還之前的花費或是於5月7日再重寄一次？ 還有，庾費的金額是否是照原價打折或是有其自己的退費方式... 請各位前輩有類似經歷或建言可否賜教，謝謝！！！ ...我已經等了3個月了...
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2001-05-09, 11:13 AM
#1
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Major Member
 加入日期: Jan 2000
文章: 266
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又是一封「公版」信...
我也是1月27日寄出都貨物沒收到， 從三月初就陸續寫了六七次信去抱怨， 前幾天終於接到和樓上收到內容一模一樣的信， 本來還稍稍平復了不悅的心情， 沒想到竟是公版的信件... 看來月底前要是還沒收到，得再次寫信去抱怨。  |
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2001-05-09, 11:23 AM
#2
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Junior Member
  
加入日期: Apr 2001 您的住址: 台北
文章: 817
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給妳一個良心的建議，要求他們refund是比較實際的， 如果你想要reship，他們會跟你一直拖，我之前有過經驗，但是我後來 要求退款， 很快隔幾天就退錢了，好像沒有和原價差多少，我不太記得 了，或許運費有扣掉，但是我確定片子錢會退還給你。 最近我都不太敢跟express買，他們好像都不太想做生意一樣........ |
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2001-05-09, 11:57 AM
#3
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Basic Member
加入日期: Jan 2001 您的住址: TAIPEI
文章: 23
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to Jericho :
原來不只我收不到，我還以為地址寫錯了...
看來EXPRESS於1月27日寄出的DVD的確有問題， 不過不知是否其他的前輩有收到1月27日寄出的，以及所在地區是哪？ 如果沒有的話，是不是只有台灣地區收不到？ 還請各位指教！！！
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2001-05-09, 12:31 PM
#4
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Basic Member
加入日期: Jan 2001 您的住址: TAIPEI
文章: 23
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to spencer :
嗯...看來我還是要求退款好了，
最近在AMAZON定的片都蠻快收到了，對他們的服務也很滿意... 不過退款程序是？退回信用卡帳號嗎？如何取款？ 感謝回應，謝謝！！！
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2001-05-09, 01:05 PM
#5
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Power Member
加入日期: Jan 2001 您的住址: 民權捷運站
文章: 569
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 我有退過是直接到信用卡的帳戶中，但是信用卡公司不會退你錢，你只能把他用完。
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2001-05-09, 01:25 PM
#6
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Amateur Member
 加入日期: Jan 2001 您的住址: Taiwan
文章: 49
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我也是覺得退錢比較實在吧!我在3月時候已經退錢了
我覺得你可以去查看看些有貨,有貨的就叫他寄,沒有 的就退錢,這樣應可以很快就收到吧 |
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2001-05-09, 01:47 PM
#7
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Major Member
加入日期: Jan 2000 您的住址: 台北
文章: 254
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上去express看了一下，果然將客戶個人訂單資料更新至今年最新狀態，所以系統應該算是更新完成了吧？但是，對於目前破產重整的情況下，不進新貨的網站，要怎麼過下去？？
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2001-05-09, 04:45 PM
#8
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Basic Member
加入日期: Jun 2000 您的住址: TAIPEI
文章: 15
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我也是沒有收到, 所以將目前缺貨的片子換成其他有貨的片子,大約一星期就會寄到了.
記得把要換的片子名稱, 庫存數量(狀態),價格列出,這樣應該就可以讓你換了. 下面是我要求換貨的信件, 請參照. -------------------------------------------------------- Dear EXPRESS.COM Customer, Thank you for your reply in regards to order #2720300. I have gone ahead and exchanged the original titles for the titles that you provided for me on the replacement order. The replacement order is currently in the PENDING STATUS and will be processed and shipped out to you as soon as possible. Please let me know if you have any further questions and thank you for choosing EXPRESS.COM! Sincerely, Alec Campbell http://www.express.com ------- Original Message -------- From: shampinh@xxxxx To: Subject: Re: Order & Ship [#5557754] Date: 03/24/01 01:34:35 Dear Alec, I checked your web page, many DVDs of order are show "ORDER NOW". Can i choose other DVDs (IN STOCK) to exchange? Because waiting too long... Original order: Details on: Order Number = 2720300 Date of Order: 1/26/01 1689 A Little Princess $12.73 10410 South Park: Bigger, Longer & Uncut $23.99 1456 Tenchi The Movie 1: Tenchi Muyo In Love $11.23 18777 Chicken Run $18.89 19163 Pokemon: The Movie 2000 $17.49 10504 Saving Private Ryan (DTS DVD) $21.59 Exchange order: 1689 A Little Princess (In Stock) $12.73 19174 Anna And The King (1999) (In Stock * 82) $20.23 17535 End Of Days: Collector's Edition (In Stock *74) $21.23 1456 Tenchi The Movie 1: Tenchi Muyo In Love (In Stock *46) $11.98 10636 The Iron Giant (1999) (In Stock) $18.73 9377 EXISTENZ (In Stock) $22.49 If you have any problem in reading, please contact me. Best regards, Shampin |
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2001-05-09, 10:41 PM
#9
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