我用翻譯軟體翻譯.好像是叫你寄回有問題的商品.

多謝您通知我們法國阿罵爽來注意您的訂單#402-6702733-4208908.

首先, 讓我先對您的"魔鬼雙便當"這件貨的問題說聲對不起

我們將要求您將受損的DVD寄回amazon.fr(地址如下).
若可以的話,請將"原外包裝"一起寄回,並註明損毀的地方以及郵寄所需的費用.
您可以寫在slip上或是您不要的紙上, 一並寄回.

Amazon.fr
Service Retour Produit
Site des 3 Arches
300 route de Pithiviers
45962 Orleans cedex 9
France

註明:
我們建議您採用標準郵寄方式將包裹寄回.我們將會代您付款並對此致謝

不管如何,這對你我都好.並且請隨時注意我們將會以Email通知您.

對您的不便,我們再次說聲抱歉.有什麼我們能幫忙的盡量說.

謝謝您在法國阿罵爽消費.

最誠切的關心.

大意是說，
法國亞瑪遜向你致歉，讓你收到這樣的東西，
請你將東西盡可能以原來的包裝寄回（地址附於下），
寫明你的訂單編號，
並註明你的缺損處，和你寄送的郵資，
他們收到後，會將運費還給你，
至於DVD可能換新的給你或將錢還給你，，
他們收到時會以電子郵件通知你。

哇勒，CATCH翻的好好喔，好像外文系，第一名喔，
我翻的好遜啊，真拍誰。

感謝ming722 兄和catch兄 的大力幫忙!

ps. catch兄的英文真不是蓋的!


[感恩喔!]

感覺法國阿媽比較摳,要東西寄回去檢查後再採取適當的回應措施(可能寄新品來或是退錢給你),而且要你採用一般標準郵寄方式寄,那寄到法國再等他mail回應,我想至少要一個月吧...
怎麼美國阿媽跟法國阿媽差這麼多,美國阿媽都是先寄新品來在說(比較少有refund的情形),是因為美國郵寄到台灣比法國方便嗎??不然怎麼美國跟法國阿媽爽的處置措施差這麼多?

I think it is reasonable for Amazon.Fr to ask you to ship back the defective product first and then refund the shipping.

First of all, when the product is damaged during shipping, it is not even Amazon's fault. You should be glad that they are willing to refund the shipping charges. A lot of online stores in USA don't even refund shipping charges.

Second, when you want to return something you bought in Taiwan, do you think it is possible for the store to give you another merchandise first and then see 'if you have time to return' the damaged product?
No, right? A lot of stores in Taiwan don't even let you exchange a damaged merchandise, much less let you have the merchandise first and return the damaged merchandise later.

If you are the boss, do you think you would do what Amazon.fr does or what Amazon.com does?

Now you know why Amazon.com is still unable to make profit until now

Whatever Amazon.com do, they do it out of generosity, not out of normality. We should not think of it as the normal way to do business, nor should we abuse that generosity. If one day Amazon.com stops shipping to Taiwan, it is the DVD buyers like us who will suffer.

That is why a lot e-tailers no longer ships to Taiwan now. (DVDSOON.... etc)

老爹,我知道你的意思,但針對您的看法,小弟有一些個人的觀點,如有冒犯或謬誤之處,也請見諒及指教

First of all, when the product is damaged during shipping, it is not even Amazon's fault. You should be glad that they are willing to refund the shipping charges. A lot of online stores in USA don't even refund shipping charges.

的確,許多網站(不單只美國)都沒有refund shipping charges,Amazon.com能做到這一點,的確是消費者之福.
但請試想,Amazon.com賣的價格一般都比其他網站(相對於其他美國網站而言)賣的貴,其貴的原因小弟認為在於其提供的服務,這也是其吸引消費者(某些注重服務)的特點,若Amazon.com只能做到一般網站服務的水準,以其商品販售的價格又有何競爭力可言呢,故在小弟個人觀點裡,refund shipping charges只能算是吸引顧客的一個特點,應該在其公司成本考量的範圍內,因為此成本不一定會發生(在商言商嘛,殺頭生意有人做,賠錢的生意可是沒人會做的)

Second, when you want to return something you bought in Taiwan, do you think it is possible for the store to give you another merchandise first and then see 'if you have time to return' the damaged product?
No, right? A lot of stores in Taiwan don't even let you exchange a damaged merchandise, much less let you have the merchandise first and return the damaged merchandise later.

關於這點,小弟的確還沒碰過有哪間公司會在沒收到瑕疵品時先寄新品給顧客的,不過會退給顧客寄回瑕疵品的郵資費用的公司可不是沒有,至少小弟之前服務的那家網路公司就有.
再者,今日的台灣雖說保障消費者的權益還不如美國那麼完善,但是購買到瑕疵品不能退換的情形,在台灣也已經越來越少了,若是有人不幸遇到此等惡劣之商家或廠商,本就應該就自身權益據理力爭,不要讓此等惡劣之商家或廠商橫行,若不知處理此等情事,可向消基會請求協助.

If you are the boss, do you think you would do what Amazon.fr does or what Amazon.com does?

基本上Amazon.fr的做法是一般商家都採行的措施,若我是老闆我也可能採行他的政策,但若我是個強調售後服務,商品販售價格較一般競爭者高的廠商,並在估算發生的機率及成本後,認為Amazon.com這種策略可行,我也會採行其refund shipping charges的做法,端視乎我的公司品牌的特點在哪,我的客戶鎖定哪種層面!

Now you know why Amazon.com is still unable to make profit until now

Whatever Amazon.com do, they do it out of generosity, not out of normality. We should not think of it as the normal way to do business, nor should we abuse that generosity. If one day Amazon.com stops shipping to Taiwan, it is the DVD buyers like us who will suffer.

That is why a lot e-tailers no longer ships to Taiwan now. (DVDSOON.... etc

沒錯,的確不能把Amazon.com refund shipping charges的做法一視同仁地看待所有的網站,因為每個網站都有其特點,其訴求的客群也不盡相同,但我相信Amazon.com之所以還不賺錢,並非僅此一原因,而許多國外網站不銷售商品至台灣如DVDSOON,我想也不會是因為這個原因.

老爹,我知道你的意思,但針對您的看法,小弟有一些個人的觀點,如有冒犯或謬誤之處,也請見諒及指教

Don't worry, we are having a civilized discussion

的確,許多網站(不單只美國)都沒有refund shipping charges,Amazon.com能做到這一點,的確是消費者之福.
但請試想,Amazon.com賣的價格一般都比其他網站(相對於其他美國網站而言)賣的貴,其貴的原因小弟認為在於其提供的服務,這也是其吸引消費者(某些注重服務)的特點,若Amazon.com只能做到一般網站服務的水準,以其商品販售的價格又有何競爭力可言呢,故在小弟個人觀點裡,refund shipping charges只能算是吸引顧客的一個特點,應該在其公司成本考量的範圍內,因為此成本不一定會發生(在商言商嘛,殺頭生意有人做,賠錢的生意可是沒人會做的)

If you think that amazon's price is high because of good customer service, you are wrong. Compared to other e-tailers, Amazon.com's customer service is slightly below average. In fact, people in US only shops at Amazon.com because of STL and coupons as well as pre-order discounts, not because of good customer service. People in U.S. believes that Amazon.com over charges its products and provides terrible customer service.

關於這點,小弟的確還沒碰過有哪間公司會在沒收到瑕疵品時先寄新品給顧客的,不過會退給顧客寄回瑕疵品的郵資費用的公司可不是沒有,至少小弟之前服務的那家網路公司就有.
再者,今日的台灣雖說保障消費者的權益還不如美國那麼完善,但是購買到瑕疵品不能退換的情形,在台灣也已經越來越少了,若是有人不幸遇到此等惡劣之商家或廠商,本就應該就自身權益據理力爭,不要讓此等惡劣之商家或廠商橫行,若不知處理此等情事,可向消基會請求協助.

Do you know that in U.S., Amazon,com does not refund the return shipping charges? Therefore why Amazon.com refund the return shipping charge to Customers in Taiwan is a mystery.

基本上Amazon.fr的做法是一般商家都採行的措施,若我是老闆我也可能採行他的政策,但若我是個強調售後服務,商品販售價格較一般競爭者高的廠商,並在估算發生的機率及成本後,認為Amazon.com這種策略可行,我也會採行其refund shipping charges的做法,端視乎我的公司品牌的特點在哪,我的客戶鎖定哪種層面!

Perhaps Amazon's high shipping includes postal insurance. Therefore, they are able to take losses like that.

沒錯,的確不能把Amazon.com refund shipping charges的做法一視同仁地看待所有的網站,因為每個網站都有其特點,其訴求的客群也不盡相同,但我相信Amazon.com之所以還不賺錢,並非僅此一原因,而許多國外網站不銷售商品至台灣如DVDSOON,我想也不會是因為這個原因.

I have talked to DVDSOON regarding this matter. A representative told me that they no longer ship to Taiwan or HK because the probability of merchandise damaged or lost during freight is incredibily high, compared to other countries. He contributed this to the population density. However, I think otherwise. Japan and Singapore are both very populated, but why does DVDSoon still ship to these countries?

發生這種事真的很麻煩，我上次在DirectVideo也遇到了這種事，可以參考這裡
也是花了一個多月，不過到最後總算收到了全新的東西，把損壞品寄回去的錢也還給我了，不過期間真的是寫了很多封mail，很麻煩

看老爹講才知道原來amazon在美國的客服還不算好，不過我覺得起碼他們會回信的速度很快，
這點我就很滿意了，最怕遇到那種寫信去還不太鳥你的站，像DirectVideo