James,

你是指XonAir嗎.....
上次被提醒一下後又寄了封e-mail抱怨一下
結果我付了50%的reshipment fee後，7/12 charge
7/16就到我家了
倒是沒有charge $50 International Priority(FEDEX)運費
終於訂了半年(1/9-->7/16)的DVD終於到了......T_T
我的DVD盒子和DVD也總算團圓了

對的.本來他們要收原訂購金額的一半價錢及Fedex us$50運費,後來經過多次強烈complain後;只要我付國際快捷運費.你跟我相反,反正他們不會吃虧.不過,我還沒收到.

James

真可惡.今天才收到回信說:今天才寄,怎麼會這樣?

Xonair真是夠了................
夠了真是
現在又把運費漲那麼貴
他願意跟台灣做生意，我還不想跟他買咧
真是花錢買教訓
不過為了減低損失，我還是決定下個月叫他reship
縱使心中有千百個不甘願

昨天有空要拿出來欣賞欣賞.....
結果....咦？怎麼少了一片
挖勒，reship又少給我一片了啦
真是一波三折啊

終於在7/23收到片子,但是之前我有請他們寄到中壢,可是一早詢問fedex客服部;他們說包裹已到台北松山站,趕緊叫他們再送回桃園站,中午一點多收到,國內轉寄費用fedex會向xonair收,真是給他們打敗了.晚上回到家先確認有無問題;結果有一片讀取不正常,而且有點刮傷,真衰.如要再寄回更換又要一筆運費,寫信去問他們願意付這比費用,這樣一來一往已浪費不少時間及金錢,這真是我國際郵購最倒楣的一次.
我還是很懷疑他們之前到底有沒有將我們的貨品寄出,要他們給我郵寄號碼,卻說是用假住址及匿名寄送;所以沒有號碼可查,他們把我們當三歲小孩啊!怎麼會沒有?就算被我國海關沒收應該會收到通知,這一定有問題.今晚我要再打到美國去問清楚,希望跟我有相同情況的朋友,想想辦法,看如何能為自己也為大家爭取權益.加油!

James

老兄加油啦

我再想Xonair他們是不是擺明要故意要坑我們
因為查閱之前的討論文章該站應該是服務還不錯的
但是為何到我們這一批出貨就出狀況
而且五月底開始運費漲價，漲的離譜
搞不好他們根本就沒寄出，等著我們要求reshipment
以補足和現在運費的差額，因為先前運費只有10元而已
(我亂猜的啦)

也希望藉由我們的教訓告訴大家
要跟Xonair郵購，請三思而後行

昨天剛下訂單運費還是10元而已

$14.50
$14.50
Shipping/Handling $10.00
Total $39.00

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已下是我寄了n遍的mail後給我答覆,還是無法給我郵寄號碼,不過卻給我10%的折扣做為下次order的優惠.那還有下一次.上面的老哥,老天保佑你.
------------------------------------------------------------------------------
Dear James,

We have shipped out the items as we have emailed you regarding the
shipment date. We apologize that the package was unable to reach you however as you were aware in advance when selecting USPS global postal that it does not have a tracking number,which no guarantee that package will not be lost in the mail or held in customs. Some ustomers do want to take that risk when they purchase from USPS postal and however in many cases they do recieve it.
Please, understand the situation we try our best to serve our customers
the best we can. For all the trouble that you have been through, I would offer you 10% on the next purchase. Please note that under instructions box and said issue by "Jane" Thank you.
If you have any further concerns, contact me at 1800 266-0270 at ext.
219.

Jane
customer service
IDC

Sorry, for the inconvience this may have caused you. However, you were aware when you select USPS global priority mail that there is no
tracking number which means the package may be lost/stolen or held in customs.
Many customers are aware of that but they do want to take the risk to save money on shipping. We try to serve our customers the best we can. I apologize that the package was lost, but in fact we did ship the items out. As courtesy of our customers we will offer you a 10% off on the next purchase.
Please note that under special instructions box and state it was issue
by "Jane." Thank you.