最近在Amazon買了楊德昌的"一一"，不過Amazon寄過來的DVD光碟有點問題，DVD Player怎麼都讀不出來，所以我利用Amazon的退貨程序，準備請他們重寄一張新的光碟來。照理應該是要把DVD寄回去對不對？我也打包好了，準備寄回，結果Amazon來了一封信函，說郵資太貴，叫我不用寄回去了。他們的來信如下：
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Thanks for writing to us at Amazon.com concerning this problem.

I have placed a new order (#xxxx-xxxx-xxxx) for the item "Yi Yi," and
it will ship as soon as possible to the same address via Expedited
International shipping method. There will of course be no additional
charge for this replacement.

Because the cost of returning the package would be prohibitive, please
keep the original shipment.

I apologize for this inconvenience, and thank you for shopping at
Amazon.com.


Best regards,
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我一開始看了信，有一點搞不清楚他的意思，也覺得這似乎太過"友善"，所以又回了一封信，確認是否真的不用把光碟寄回，結果他們在2個小時內又回函：
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Dear xxxx,

Greeting from Amazon.com.

As the cost of return shipping is prohibitively expensive in this
case, please keep the duplicate order with our compliments. Perhaps
you know of a local library or organization that may be able to put
these items to use.

Please let us know if you have any further questions--we will be
happy to hear from you. Thanks for shopping at Amazon.com!


Best regards,
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一切客客氣氣，從顧客的立場為顧客設想。我們的購物網站，什麼時候可以有這種水平？