Dear sir,
I have placed an order to you on Feb xx 2001 with order no.xxxxxx and have received the order on Mar xx 2001. But I am too busy to check the items till near days. However I found one of the order is defeated. The "x-file" I received cannot be played between chapter 7 and chapter 8. I have tried it in many dvd players including dvd-rom and was found in same situation. I am sorry I can not claim to you as soon as I received the order, but since the damage was not caused by miss-keeping of my side, and base on your highly performed services I hope you can replace a new copy to me.
Best regards,
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