引用:
作者cedarsu
恭喜即將出去玩,不過有個小小的提醒,
繳定金 5000 元?去日本那麼多次,請旅行社代訂也多次,
從沒繳過什麼定金,應該也不需要繳吧!難道是旅行社不夠認真,又怕客人跑的手段?
不但沒繳過定金,遇到連假三天前才訂機位和房間,
也不到 24 小時就全部 OK(據旅行社說,直接跳過候補二十幾名給我 OK!)
奇怪?在下不是任何 VIP,也只是訂機加酒行程,
不過只要堅持,應該最後還是可以 OK 的啦!
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其實繳保證金我是可以接受,我想是他們怕機票訂了.到時候我又不去
不過我對他們服務態度真的不太滿意
相較之下我寫mail跟樂天要求請他們幫我改checkin時間
樂天給了我以下回覆
Dear Sir/Madam,
Thank you for your inquiry.
This is Rakuten Travel, Customer Service.
Basically, we are unable to accept any changes for
reservation by e-mail due to the company's policy.
However, we are afraid if you might be inconvenienced
for Japanese. So this time, we ensure your check-in
time will be 18:00 at [Hotel White City].
They are waiting for your arrival.
Thank you for using Rakuten Travel web site.
If you have any other inquiries, please do not
hesitate to contact us.
真是令感動......