我找到應該是正確的方法的，跟大家報告一下
希望對以後碰到相同情形的人有點幫助，收到
亞瑪遜錯誤或損壞的東西時，不要選擇退貨喔
應該選的是e-mail給客服.....選項在哪已經忘記了
然後大概一天以內他會回信說：抱歉囉記錯東西或壞的了
寄回的費用也許很貴，所以起保留下來吧...當作是一點小補償囉
至於正確的會以最快的再重新寄出

原文如下
Thanks for contacting us at Amazon.com concerning this problem.

First, please let me apologize for this mix-up during packing. I
have placed a new order (***********) for "Terminator 2 -
Judgment Day (The Ultimate Edition DVD)", and it will ship as soon as
possible to the same address via Expedited International Shipping. There
will of course be no additional charge for this shipment.

As the cost of return shipping is prohibitively expensive in this
case, we ask that you keep the wrong item with our compliments.
Perhaps you can donate it to a school or library in your area.

Thank you for shopping at Amazon.com.