獻醜一下, 試試看囉, (其中 order #xxxx 的XXXX請填您的訂單號碼, DVD xxxxx中的XXXXX請填您刮傷的DVD片名, 最後面的XXXXX則為您的英文名字).

Dear CSR,

I had already gottn the partial shipment for 4 of 5 DVD titles of the order #xxxxx I placed. And I found it's a problem here, the DVD xxxxxx is disallocated of the holder of the case, so that the DVD is scrated and affect the playback. Would you please help me to have a replacement on it? Or how I should do on it? Your kindly help will be very appreciated.


Regards,

XXXXX