Dear Sir,

Thank you for contacting us at Amazon.fr regarding your order
#402-6702733-4208908.

First, let me apologise for the condition in which the item "Total
Recall / Terminator 2 - Ultimate 丼ition" arrived.

We would ask that you return the defective DVD back to us to the
address below, using the original packaging (if possible) and noting
your delivery costs and the defect on the return slip, or on a
separate piece of paper if you no longer have the slip:

Amazon.fr
Service Retour Produit
Site des 3 Arches
300 route de Pithiviers
45962 Orleans cedex 9
France

Note: we encourage you to use a standard delivery method to send us
your package. We will refund you for this expense and we thank you
for your help with this matter.

Our returns department will check your item's fault then create a
free replacement or refund, as appropriate.

Whatever will be the appropriate action for our returns department,
please be assured that we will notify you via email.

We are very sorry for any inconvenience this may have caused you.
Please let us know if we may assist in any other way.

Thank you for shopping with us at Amazon.fr.


Warmest regards,