Probably the graphics card driver is too older or the driver does not release from official website.

Solution:

Please update your graphics card driver.
Please check the hardware acceleration function is enabled.
(1) Go to Control Panel->Display property setting -> advanced -> Troubleshoot.
(2) Check the Hardware acceleration status.
(3) The Hardware acceleration should be set to "Max"
Please update your PowerDVD to the latest version. Please click here to download the patch.