請教一下，對方的回覆是什麼意思?
Hi

Thank you for your recent order. Sorry to hear that you have not received full confirmation from us.

It appears that, due to a temporary technical problem involving the server connecting our site to that of our payment provider (Worldpay), we ourselves had not been properly informed that payment had been processed.

I can confirm however, that the order has been successful.

Sorry for the inconvenience caused by this, and thank you for your understanding - we appreciate it.